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Terms And Conditions

Agreement

TERMS AND CONDITIONS OF HIRE

Cancellations – General Cancellations:

Cancellations under 48 hours are eligible for a refund at our discretion, minus a $25 cancellation fee. Cancellation on the booking day forfeits all money paid (100% loss). With exception to medical emergencies.

Booking Changes:

Once booked your price will not change unless you make changes to any details. We will try to accommodate any changes, subject to availability. You may cancel your booking subject to our cancellation policy. Our drivers DO NOT have the authority to change the booked times, waiting times, pick up or destination addresses or routes. Any changes on the booking day may incur further charges.

Waiting Times & No Shows:

Excessive waiting time (over 15 minutes) is NOT included in your price unless it has been specified. Any waiting time will be charged as per our standard fees. All payments are forfeited if the hirer does not show for the booking.

Vehicle Damage & Behaviour:

The hirer is responsible for all damage caused to the vehicle. This includes split drinks, soiling of seats, emesis, mud/dirt tracked onto carpet, broken lights, broken seats and tears to upholstery. All cleaning and repair costs will be passed onto the hirer with a min charge of $100 with an unlimited maximum. The hirer is also responsible for any damage caused by passengers travelling in the vehicle during the hire time. If anyone travelling in the vehicle behaves in an unsafe, crass or damaging way or is considered too intoxicated, we reserve the right to end the booking immediately and evict passengers from the vehicle. In this case, the booking is terminated without a refund.

Safety Devices:

Seatbelts are fitted to all our vehicles and passengers are required by law to wear them, while the vehicle is moving. Child restraints/ booster seats must be used according to RTA guidelines. It is the hirer’s responsibility to advise if child restraints are required. The use of seat belts and child restraints will be the sole responsibility of the passengers or passenger’s guardian/parent and/or the person or entity who made the booking. Any penalties or infringement notices issued for non-compliance (ie – not wearing a seat belt or not using the correct child restraint) will be TRIPLED and payable by the person or entity who booked the vehicle. Unfortunately, the law dictates that our drivers will have 3 demerit points per offending passenger deducted from their license.

Security:

We require credit card details for all wedding and formal transfer bookings which are held as security against waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any pending additional payment.

Unforeseen Circumstances:

While we make every effort to fulfil our commitment to you, we cannot assume responsibility for circumstances beyond our control, such as traffic, road and weather conditions, illness, vehicle breakdown etc. Should there be any problem with the vehicle you have booked we reserve the right to make the closest substitution.

Liabilities & Insurance:

Our maximum liability is limited to a full refund of monies paid related to the booking in question. We accept no liability or claim for liquidated damages, consequential loss or for any other eventuality. Our insurance policies ONLY cover passengers whilst inside the vehicle and en route.

Vehicle Restrictions & Road Rules:

Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used or termination of travel will occur if necessary – the driver’s decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times. All drivers will plot his/her own travel route/s.

Food, Smoking, Illegal Substances & Alcohol:

Smoking and all illegal substances are strictly prohibited in our vehicles. Drinks are NOT available in, nor can be consumed in the vehicles. No food of any kind is allowed inside our vehicles. Any passenger who does not comply with the above-mentioned rules will forfeit their money and hire.

Subcontractors:

The services of other limousine companies may be used during peak times. Although other companies will remain under our supervision, they are governed by their own operational guidelines & operate at all times under their own insurance policies.
Our terms & conditions are subject to change without notice.

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It is this commitment to you and your travel that ensures when you choose Surf City
Transfers you choose professionalism and reliability each and every time.

Surf City Transfers specialises in private airport transfers, offering reliable services to and from Gold Coast Airport (Domestic & International), Brisbane Airport, the Port of Brisbane, and Byron Bay.

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SURF CITY TRANSFERS

56 Townson Ave, Palm Beach QLD 4221, Australia

ABN 38 605 800 119

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